Refund Policy

At PhotoFacet, we prioritize user satisfaction and aim to provide a seamless experience. However, our refund policy outlines the specific scenarios under which refunds may or may not be applicable. By using our platform, you agree to the terms stated below.

Free Plan:

The Shutter Bug plan is free for the first month, and since no payment is involved, refunds are not applicable for this tier.

Paid Plans:

For paid plans like Lens Master, fees are charged on a pay-per-usage basis. Refunds are generally not applicable unless explicitly stated or agreed upon during the purchase process.

Service Downtime or Errors:

In rare instances of significant platform downtime or technical errors attributable to PhotoFacet, partial refunds may be considered at the discretion of our team. Any such decision will be made after thorough investigation and validation of the claim.

Cancellation of Services:

Users may cancel their subscriptions at any time. However, charges already incurred for the usage period are non-refundable. It is the user’s responsibility to ensure cancellations are made before the next billing cycle to avoid further charges.

Data Loss:

While we strive to maintain the highest standards of security and reliability, PhotoFacet is not liable for any loss of media or data caused by user error, third-party integrations, or external breaches. Refunds will not be provided for issues resulting from such circumstances.

No Refund for Discontinued Use:

If a user discontinues using the service voluntarily or due to violation of our terms of use, refunds will not be issued for any unused portion of their plan.

Disputes:

Any disputes regarding payments or refunds must be raised within 30 days of the transaction. Beyond this timeframe, PhotoFacet reserves the right to decline refund requests.

Contact for Refund Requests:

To initiate a refund request, users must contact us via [Insert Contact Information] with their account details and a clear description of the issue. Refunds, if applicable, will be processed in compliance with our policies.

Policy Updates:

PhotoFacet reserves the right to modify this refund policy at any time. Updates will be published on our platform, and users are encouraged to review the policy periodically.

Our goal is to maintain transparency and fairness while safeguarding the interests of both PhotoFacet and its users. For further assistance or clarification, please contact our support team atinfo@sumanastech.com